norwegian cruise line
WHAT'S INCLUDED IN MY CRUISE FARE?
prices include:
- Accomodation in double stateroom in the selected category
- Full board
- Water (not bottled), coffee, tea, sodas and juices at breakfast
- Access and use of the ship facilities
WHAT'S NOT INCLUDED IN MY CRUISE FARE?
prices do not include
- Embark fees
- Gratuities (they will be charged directly to your on board account)
- Other drinks
- Terrestrial services of any kind
- Shore excursions
- Aerial transportation
*See promotions
HOW CAN I BOOK A ncl cruise?
How do I make a reservation?
To book your vacation with Norwegian, contact us calling 91 290 18 45 or send and email to Booking@mundomarcruceros.com
How do I book a cruise for a group?
If you wish to book a cruise for a gropu, call us at 91 290 18 45 or send an email to Booking@mundomarcruceros.com. In group reservation, we offer the guests some extras as: pre-paid gratuities, on board credits, bottle of wine etc.
Can I change my reservation?
Changes of reservation made after the deposit and before the emission of travel documents can carry the aplication of administrative fares and service comissions.Administrative fares and service comissions may vary depending on the kind of change on the sailing date cruise, the itinerary, the terrestrial package, hotel or aditional aerial fares.
Guests may pay for any aditional cost that turns out of this modifications. Some changes, including the change of name, can also be interpreted as a cancellation, so the corresponding fares may apply.
The guest will be responsible of any changes on the reservation that makes the impossition of the airline fares or other kind of cancellation fares. Refunds will not be made due to lack of use or partial use of terrestrial programmes, aerials or cruise, including shore excursions, unless the contract inicates otherwise
What's a waiting list?
This means that you are in a wait list because there is no available space in the wanted category. A waiting list does not guarantee the space until its availability is confirmed.
My bill says that I hace a guaranteed cabin. What does that mean and why don't I have a cabin number?
The guaranteed cabin means you don't have a cabin number asigned, but you are guaranteed that you will sail in that cruise. The room asignation may take place anytime until the day of the cruise.
DOCUMENTATION
My cruise requires visas. Can I stay on board while we are at port and not get the visas?
If the cruise require visas, you must get them independently. Embarking may be denied if you don't get them.
Why does my passport have to be valid 6 months from the disembark date?
We demand guests to have a valid passport 6 months from the disembark date in order to do all our itineraries. It is just as precaution in case an unforeseen circumstance occurs, such as a medical emergency that makes you stay on port longer than expected.
PECULARITIES AND TRIP RESTICTIONS
Can I travel with children under 18?
Children must have at list 6 months old at the embark day or at least 12 months old if the cruise includes 3 or more navigation days.
Guests under 18 must be accompanied by an adult over 18 and be in the same stateroom as the under 18 and occupy the same stateroom.
¿What is the additional charge for single occupation?
An additional charge for single occupation of 200% of the stateroom fare or the double occupancy suite will be charged. Call 912901845 or send an email to Booking@mundomarcruceros.com to know the current promotions.
Can I sail with Oceania Cruises if I am pregnant?
Oceania Cruises will not accept passengers on the 24th week of their pregnancy at the time of starting the cruise or any other time of the cruise.
Are animals allowed on board?
Animals are not allowed, except service animals, as long as the passenger notifies the intention of travelling with an animal and accepts all responsability for expenses, damages, injuries or losses caused by the animal.
Can I carry a wheelchair/scooter on board?
Yes, as long as the chair is collapsible. All scooters and wheelchairs must be kept in your room; not on the hallway or any other poublic zones.
Are there any size and weight requirements for the water slides, the adventure circuits or to climb the walls of thwe climbing wall?
General rules:
- It is forbbiden to run, jump on the water slide area
- No drinks, meals or glasses are allowed.
- The kids that do not know how to use the bathroom properly, can not use the water slides
- Passengers must obey all the rules indicated on the posters of the water slide area
*Size and weight requirements vary depending on the ship. Consult
on board
Will I have Internet access?
All our ships are equiped with rooms opened 24 hours a day. All Norwegian fleet has Wi-Fi. Consult for more information of fares and services.
Can I carry my own laptop on board?
Yes, you can use your personal laptop, your iPhone or any other device with Wi-Fi,. Consult on board to know the areas with Wi.Fi connexion.
What kind of plugs does the stateroom have?
Staterooms have plugs of 110 and 220 W. We recommend you to bring an adapter and a multiple socket,s o you can plug more than 1 device at a time.
¿Are there doctors on board?
Each ship has a doctor and a nurse on board to provide attention and medical service (with charge). On board we have daily medicines that we can provide if needed.
Can I smoke on board?
smoking is not allowed in the public areas of the ship. If you smoke common cigarrettes or electronic ones, you can do it on the designated areas. Passangers can not smoke on their staterooms or balconies.